Kintsugi repair service
We believe in lasting quality and in wabi-sabi, the beauty of the imperfect, impermanent, and incomplete. While we value the quality and craftsmanship of each piece, wear, accidents, and breakage are a natural part of life.
When a piece needs repair, we believe it deserves to be treated with care and given a new life. Our repairs are carried out by skilled and passionate restorers, using traditional Japanese techniques and natural materials. Each piece is carefully restored with patience and attention to detail, respecting its original character and embracing the beauty of its history.
Rather than replacing a broken piece, we hope you will consider giving it a second life through Kintsugi.
Please complete the request form below so we can assess your piece and provide an accurate repair quote.
HOW IT WORKS
SUBMIT A REQUEST
Complete our repair request form and provide a few details about your piece, including photos of the damage.
ASSESSMENT & CONSULTATION
Our restorer will review your piece and contact you by email. Together, you will discuss the most suitable repair approach, based on the condition of your piece and the finish you would like.
QUOTE & PAYMENT
Once the repair approach has been agreed upon, we will send you a repair quote and invoice by email. Payment is required before the repair can begin.
SEND YOUR PIECE TO OUR STUDIO
Carefully pack and send your piece to our repair studio by post. Please see our packing instructions for guidance on how to safely pack your piece.
KINTSUGI REPAIR
Our restorers will carefully repair your piece using traditional Kintsugi techniques and natural materials.
RETURN & CARE
Once the repair is complete, we will safely return your piece to you, together with our kintsugi care instructions to help you look after your repaired piece for years to come.
EXAMPLES OF OUR WORK
Marufun gold finish on the exterior, with black urushi on the interior, the latter chosen to support everyday use and enhance the piece’s durability.
Repair of a handle using washi paper, carefully wrapped around it to reinforce and stabilize the structure.
Like a puzzle patiently reassembled, the piece is traced in gold, revealing a renewed beauty.
The upper surface gleams with gold, while the underside rests in deep red urushi. Unable to choose between the two, the owner embraced both.
Reconstruction of a missing tip using kokuso urushi, precisely sculpted to restore the original form and ensure a seamless continuity with the piece.
Teapot lid repaired in gold, whose luminous white surface beautifully catches and reflects the light, enhancing the warmth of the gilded lines.
A very small piece, just a few centimeters wide, repaired with delicacy and patience.
A floral element from a sculptural piece, finished in silver, chosen to echo and harmonize with the glaze’s soft grey and bluish tones.
Teapot lid finished in silver marufun, chosen to enhance durability for a piece frequently exposed to the heat of hot water.
A bold interplay emerges between the piece’s dark, textured depth and the gold’s clear, gleaming smoothness.
Reconstruction of a missing tip using kokuso urushi, precisely sculpted to restore the original form and ensure a seamless continuity with the piece.
REPAIR TIMELINE
Kintsugi is a delicate process that cannot be rushed. Each stage requires a long curing time before the next can begin, making patience an essential part of the repair process.
Currently, our repairs are taking several months to complete, due to a high volume of requests. This waiting time is expected to decrease as demand returns to normal.
Frequently Asked Questions
Every kintsugi journey is unique. Repaire possibilities depend on a piece's condition, material, and the type of damage it has sustained. After assessing your piece, our restorers will determine the most suitable repair method. Kintsugi is most commonly associated with ceramics and porcelain, but other materials can also be considered, including wood, stone, concrete, and natural materials such as ivory or bone.
We can repair a wide range of pieces, including tableware, vases, sculptures, and works of art.
Please complete our Repair Request Form, where you can provide all the important information about your piece, including photos and details about the damage.
Once we receive your request, one of our restorers will review the photos and details of your piece and contact you by email with further information about the repair, including the estimated cost and process.
Please note that accurate measurements and clear photos are important for a precise estimate. If additional breaks, chips, or cracks are found during the in-person assessment, additional repair fees may apply.
Kintsugi is a delicate process that cannot be rushed. Each stage requires sufficient curing time for the urushi before the next stage can begin, making patience an essential part of the repair process.
Repairs currently take approximately 6 to 8 months, due to both the time required for the process and the high volume of repair requests we are currently receiving. Waiting times are expected to decrease as demand returns to a standardized level.
You are welcome to bring your piece to one of our locations in Japan or the US. After receiving your piece, our team will assess it and contact you by email with details about the estimated repair cost and timeline.
- In Japan: Our Kyoto shop accepts repair drop-offs during opening hours.
- In the US: Our kintsugi restorers accept repair drop-offs in Long Beach and the San Francisco area.
The food safe options are urushi, 24K gold, and fine silver finishes. Please indicate this choice during your repair consultation.
After assessing your piece, our restorers will send you an estimate by email, along with details of the proposed repair.
Once you have reviewed and accepted the repair quote and its terms, we will send you a separate email with a secure payment link. Once payment has been completed and we have received your piece, we will begin the repair process.
Depending on your country’s import regulations, customs duties and/or import fees may apply when your restored piece is returned to you.
These charges are determined by your local customs authorities and are not included in our restoration fees. Any applicable customs duties or import fees will be the responsibility of the recipient.
Kintsugi-repaired pieces require careful handling to ensure that the repair remains beautiful and durable over time.
Please read our Care Instruction guide for detailed information on how to handle, clean, store, and use your repaired piece.