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How can we help?

If your question is not answered below, please feel free to contact us directly:

support@pojstudio.com

SHIPPING
I have a question about my order. How do I get in touch?
When will I get my order?
Where do you ship?
RETURNS, EXCHANGES & CANCELLATIONS
What is your return policy?
How do I make a return?
What if my product gets damaged?
Can I exchange a gift?
How do I exchange an item?
Can I cancel an order?
PAYMENT
What methods of payment do you accept?
How are duties and taxes handled?
Do you handle payments securely?
YOU MAY ALSO WANT TO KNOW...
How do you think about sustainability?
When your products sell out, do you restock?
Do you have a physical store?
Are your artisan partners paid fairly?
How do I report a bug on your site?